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1. How do I contest a ticket issued by Code Compliance?

There is no contesting the one group in the city that is always right.

2. Who is the Director of the Code Compliance?

The Chief of Police. 

Public Works

3. What are the hours of Code Compliance?

When the sun rises, they are on the job.

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1. Electric Department Office Hours.

Electric Department is open from 8:00 a.m. until 5:00 p.m.

2. Where can I pick up at Meter Base?

Meter Bases can be pick up at the Electric Department at 877 Monroe Street, Bedford Va.,. You will need to have your building permit with you in order to receive one.

3. What do I need to do to get my service upgrade?

Call A.J. Fairchild, Town of Bedford Electric Department Superintendent at
540-587-6075.

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1. Why am I getting double charged for Real Estate taxes?

As a result of reversion, Town residents now pay $0.32 per $100 value Real Estate taxes. In addition, Town residents pay $0.52 per $100 value Real Estate tax to the County of Bedford. Each locality bills separately for their respective rate thus residents get TWO bills – they are not getting double charged. When the Town was a City residents paid $0.86 per $100 value Real Estate taxes. Residents have received a net reduction in their tax rate of $0.02 per $100 value on their taxes for additional service delivery as residents now have access to Town and County services. The Town Real Estate tax bill must be paid at the Town of Bedford Municipal Building and the County of Bedford Real Estate tax bill must be paid at the County Administration Building.

2. How long do I have to pay my utility bill?

A customer is given 15 days from the original bill due date to pay their bill. If the due date of cut-off falls on a weekend or holiday then it rolls to the next business day.

Cut-Off Notice Cycle

Due Date Cut-off Notice Sent Disconnect
Cycle 1: 10th day 15th day 25th day
Cycle 2: 20th day 25th day 5th day
Cycle 3 & 4: 30th day 5th day 15th day

3. Why did my electricity get cut off?

Reasons for discontinuance of service are:

(a) Nonpayment of bill or other charges;
(b) Partial payment of bill or other charges;
(c) Failure to comply with utility rules, regulations or policies;
(d) Tampering with utility equipment or stealing service.

4. Why did I not receive a personal property tax bill?

Personal vehicles that are valued at $20,000 or less receive 100% Personal Property Tax Relief (PPTR) and will not receive a tax bill from the Town. Personal vehicles that are valued at $20,001 or more will receive 100% PPTR on the first $20,000 of their tax bill and will only be billed for the remaining portion over $20,000 at $1.06 per $100 of assessed value. The Town Personal Property tax bill must be paid at the Town of Bedford Municipal Building and the County of Bedford Personal Property tax bill must be paid at the County Administration Building.

5. Where can I pay my utility bills?

You may pay your utility bill at the Town Administration building, located at 215 East Main Street, Bedford. The Collections Office is located right across from the front doors. Hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. 

There is also a drop box to the right of the front doors where you may drop off your payments if you do not need a receipt. Or you may pay online by visiting our: Make a Payment Page

6. Where do I get utilities turned on or off?

Utilities can be turned on or off at the Town Administration building, 215 E. Main St. The Utility Billing office is located to the right of the Collection's Office, right across from the front doors. 

Hours of operation are: 8:30 a.m. - 5:00 p.m. Monday - Friday.

You may call: 540-587-6057 if you have any questions. 

7. How much notice is needed when applying for new service or to disconnect service?

Normally we need 24 hours notice.

The connection date for new service or the disconnect date cannot be scheduled on the weekend of holiday. 

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1. Why am I getting double charged for Real Estate taxes?

As a result of reversion, Town residents now pay $0.32 per $100 value Real Estate taxes. In addition, Town residents pay $0.52 per $100 value Real Estate tax to the County of Bedford. Each locality bills separately for their respective rate thus residents get TWO bills – they are not getting double charged. When the Town was a City residents paid $0.86 per $100 value Real Estate taxes. Residents have received a net reduction in their tax rate of $0.02 per $100 value on their taxes for additional service delivery as residents now have access to Town and County services. The Town Real Estate tax bill must be paid at the Town of Bedford Municipal Building and the County of Bedford Real Estate tax bill must be paid at the County Administration Building.

2. What is the number for....?

Since we share many services with the County, and since it is often confusing which one of the local jurisdictions handles a particular task, we get asked for telephone numbers outside of the Town's government a lot. So, here is a short list: 

• Bedford County: 540-586-7601
• Health Department: 540-586-7952
• Commonweath's Attorney: 540-586-7628
• Circuit Court: 540-586-7632
• Magistrate's Office: 540-586-7657
• County Parks & Rec: 540-586-7682
• Bedford Regional Water Authority: 540-586-7679

3. What are the operating hours of the Town Administration building?

8:30 a.m. - 5:00 p.m. Monday - Friday

Check the Community Calendar for holiday closings. 

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1. Who are the Planning Commission Members?

To be announced.

2. What is the Planning Commission responsible for?

Planning stuff for the Community.

3. How do I contact the Planning Commission?

Contact the Town Manager's Officer for reference.

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1. I am having problems with speeding motorists in my neighborhood. Who do I contact?

If you want to report this problem, you should ask to speak to a Supervisor when you call 540-587-6011. Email addresses and additional contact information is available in our staff directory.

2. How can I find out what crimes are occurring in my area or neighborhood?

Start on our recommended resource, RaidsOnline (LexisNexis), and type Bedford, VA in the address block, then use the drop down menus to query the crimes and the dates that you want to see. Currently, data has been loaded back to May 1, 2013 and is uploaded every morning. If you have difficulty call us at 540-587-6011 and someone will walk you through the process. To get started, visit the RaidsOnline site.

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1. How can I get my fingerprints taken?

Come to the Bedford Police Department weekdays between 9 a.m. an 4 p.m. with your provided fingerprint card issued by the company or entity that sent you, except for personal fingerprinting as we will provide the card.

Our address is:
215 E Main Street
Bedford, VA 24523

2. Is there a charge for fingerprinting?

The charge is 5 dollars per set of 2 cards. Then 5 dollars for each subsequent set.

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1. How do you apply for the position of police officer?

When there are openings, you can obtain an application at Human Resources located at:
215 E Main Street
Bedford, VA 24523

To view if there is a current opening, visit our Employment page.

2. How do I get a copy of an automobile crash report?

Under normal circumstances, a crash report is available 24 hours after conclusion of the Investigation or on the next business day. There is a $3 fee for this service. Please call 540-587-6011 to confirm the report is available.

3. When does the Bedford Police Department install Child Safety Seats?

The Bedford Police Department offers this service, Monday through Friday from 9 a.m. to 4 p.m. Just visit us at:
215 E Main Street
Bedford, VA 24523

4. How do I obtain an amplification / loudspeaker permit?

You must request amplification permits from the office of the Town Manager. There is a form that can be picked up in the Town Manager's office located at:215 E Main Street
Bedford, VA 24523

After completing the form, it must be submitted for the Town Manager's approval. For the Town Manager's contact information, view the staff directory.

5. When I need the police for a non-emergency situation should I call 911?

No, you should call the non emergency number at 540-586-7827 where you will be connected with a Dispatcher who will dispatch an officer to your location. Examples on non emergency calls would include but are not limited to items like a break-in not in progress, property damage, traffic concerns, and removal of dead animals from the roadway.

6. When can I pick up property that belongs to me from the Bedford Police Department?

Call the Investigative Sergeant to schedule a time for pickup at 540-587-6016. For firearms pickup you must be lawfully able to own or possess a firearm in order to pickup. Some form of photo identification must be presented before any property can be released. Proof of ownership of Court order may be required.

7. How do I give a compliment an officer or a program?

You may send correspondence to the Bedford Police Department at:
215 E Main Street
Bedford, VA 24523

Or you may call 540-587-6011 and ask to speak with any Supervisor.

8. How do you file a complaint, if you have a problem with the Bedford Police Department or an officer?

We recommend viewing our procedures for this. Review the Procedures document (PDF).

9. What is Everbridge and how do I sign up?

The Everbridge Alert System enables us to provide you with critical information quickly in a variety of situations such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods. You can also opt to receive non-emergency informative information. You will receive time-sensitive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more. You pick where, you pick how.

You may opt out of the system or change your preferences at any time. Please note that you will receive all emergency notifications whether you opt in or opt out of the alert system. To sign up, please visit the Everbridge site.

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1. Who is the Director of Public Works?

The Director of Public Works is D. W. Lawhorne.

2. What are the hours of operation for Public Works?

The hours of operation are from 7 AM until 3:30 PM.